Frequently Asked Questions
Which type of exterior trim best suits your home?
Trims can add visual impact to your home. Accentuate the exterior look of your windows by adding either a con toward or flat exterior trim.
Which elevations are northern-southern exposure?
Choose window sizes and locations that will allow you to get the greatest amount of natural light. Southern exposure typically brings in more sunlight.
Do your bedroom windows meet egress requirements?
In order to meet building code, make sure you select window sizes and styles for your bedrooms that are for you and easy escape or rescue route.
How can grills enhance a window?
Grills can add a great visual appeal to your windows and can help you set a different ambience in each room. Consider placing grills in the top portion of your windows to add exterior polish and architectural interest to your home without compromising your view.
Do your products require a certain performance level for your area?
When choosing the fenestration product category and the performance level required for a specific application, you must take into consideration the height of installation, the location and the type of building. Refer to the building code in force in your region before installing the product.
At Kento, our goal is to protect not only our products, but your investment as well. Kento Windows are manufactured using only the top quality materials and are guaranteed to be free from defects in material and workmanship. This section offers a brief overview of our warranty.
Lifetime Vinyl Profile Warranty on our vinyl window frame and sash profile covers manufacturer’s defects resulting in blistering, flaking, peeling, or corroding subject to the conditions and terms in warranty.
30-Year Limited Warranty on Sealed Glazing Units covers manufacturer’s defects resulting in film formation and dust deposits between the two panes of glass due to lack of tightness, not against glass breakage.
Lifetime Hardware Warranty covers manufacturer’s defects. It does not cover wear or discoloration of finish, abuse, misuse, or worn out products.
Labour to repair or replace defective parts outlined in these warranties will be covered for two years.
Kento is not liable for defects resulting from improper installation, misuse, neglect, abuse, improper handling, fire, wind, hail, flood, lightning or other Acts of God.
Due to atmospheric conditions we recommend regular cleaning of vinyl and screens with a mild detergent, glass with household glass cleaner, and cleaning of dust and dirt from all hardware and moving parts, along with a light spray of silicone lubricant at least once a year.
Contact our Service Department
Should you require customer service, Kento has two service technicians on staff to deal with any issues that may arise. From outside St. John’s, you can contact our service department by calling 1-800-563-8887 or if you are in the St. John’s area, please call 834-8133.