At Kento, our goal is to protect not only our products but your investment as well. This page offers a brief overview of our door and window warranties. Please contact a Kento dealer for more information.
Kento Entrance Doors are manufactured using only top-quality materials and are guaranteed to be free from defects in material and workmanship. Products found to be defective will be repaired or replaced by a similar product.
Two Year Parts And Labour Warranty
All doors are guaranteed for a period of two years from date of purchase. This warranty is limited to products manufactured by Kento Windows & Doors only.
Ten Year Door Panel Warranty
In addition to our two year parts and labour warranty, door panels are guaranteeing. Warranty does not cover the cost of labour.
5/10 Sealed Glazing Unit Warranty
In addition to our two year parts and labour warranty, our Commodity Lite glass units are guaranteed for an additional three years. Our decorative glass units are guaranteed for an additional eight years. This guarantees against lm formation and dust deposits between the two panes of glass due to lack of tightness. We do not warranty breakage. Warranty does not cover cost of labour.
Not Covered Under Warranty
- Doors installed out of level, plumb or square
- Glass breakage or surface scratching
- Damages resulting from negligence, accident, improper handling, or incorrect installation
- Adjustment to screens or door sweeps
- Weatherstrip that has been painted
- Rust is not covered for non stainless steel components
To obtain service, we recommend that you contact your Kento distributor, who will inspect and forward a Service Request Form to Kento Windows & Doors. For product older than two years the labour charge for replacing a sealed unit is $100.00 and for replacing a door slab is $100.00. All rates are subject to change without notice. Certain conditions apply.
NOTE: Not following installation instructions will void the door warranty.
Lifetime Vinyl Profile Warranty
Covers manufacturer’s defects in the vinyl window frame and sash profile that result in blistering, flaking, peeling, or corroding, subject to the conditions and terms in warranty.
30-Year Limited Warranty on Sealed Glazing Units manufactured after March 17, 2017, units manufactured prior to March 17, 2017 had a 10 year seal unit warranty.
Covers manufacturer’s defects resulting in film formation and dust deposits between the two panes of glass due to lack of tightness, not against glass breakage.
Lifetime Hardware Warranty
Covers manufacturer’s defects. It does not cover wear or discoloration of finish, rust, corrosion, abuse, misuse, or worn-out products.
Labour to repair or replace defective parts outlined in these warranties will be covered for two years.
Kento is not liable for defects resulting from improper installation, misuse, neglect, abuse, improper handling, fire, wind, hail, ood, lightning, or other Acts of God.
Due to atmospheric conditions we recommend regular cleaning of vinyl and screens with a mild detergent, glass with household glass cleaner, and cleaning of dust and dirt from all hardware and moving parts, along with a light spray of silicone lubricant at least once a year.